We are here to help

Whether you have a question about a piece, an order, a return, or anything else, our team is available to assist you personally. Every message is read and answered by a member of the Vaillant team.

Contact us

The fastest way to reach us is by email at commercial@vaillantstudio.com. You can also use the contact form below. Include your order number in your message if your request relates to an existing order, it will help us get back to you faster.

We do our best to respond to every message as quickly as possible, Monday to Friday.

What we can help with

Advice on fit, sizing, or fabric before you order Questions about an existing order or delivery status Initiating a return or exchange Reporting a defective item Any other question about Vaillant Studio

Bespoke and special requests

For made-to-measure commissions, private appointments, or any request that falls outside the ready-to-wear collection, we invite you to reach out directly at eugenie@vaillantstudio.com. Each request is treated with full attention and handled personally.

A few things to know

If you have not received a reply, please check your spam folder before resending. Messages sent over the weekend or on public holidays will be picked up on the next business day. For return requests, please do not send your item back before hearing from us if you are an international customer.

Not sure about a size or fabric?

Reach out before ordering. We would rather help you find the right piece than process a return.