Your data, handled with care

When you shop at vaillantstudio.com or get in touch with our team, you share information with us. We take that responsibility seriously. This page explains simply what we collect, why, and how we protect it.

What we collect

When you place an order: your name, email address, phone number, delivery address, and payment details. Payment information is processed securely by our payment partners and is never stored by Vaillant Studio.

When you browse the site: your IP address, browser type, device information, and navigation behaviour. This data is collected automatically and used solely to improve your experience on the site.

When you subscribe to our newsletter: your email address, with your explicit consent.

When you contact us: any information you choose to share in your message.

Why we collect it

To process and deliver your order.
To manage returns, exchanges, and any after-sales requests.
To send you order updates and relevant communications.
To improve the site and understand how it is used.
To send our newsletter, if you have opted in.

We do not sell your data. We do not share it with third parties outside of the partners strictly necessary to fulfil your order, including our shipping carriers and payment processors.

Your rights

You have the right to access the data we hold on you, request corrections, ask for it to be deleted, or withdraw your consent at any time. To exercise any of these rights, contact us at commercial@vaillantstudio.com. We will respond within 30 days.

To unsubscribe from our newsletter, use the link at the bottom of any email we send you.

Cookies

We use cookies to make the site work properly and to understand how it is being used. You can adjust your cookie preferences at any time via your browser settings.

Questions?

For any question about how we handle your data, contact us at commercial@vaillantstudio.com.

For the full legal version of our privacy policy, including data retention periods, legal bases, and your rights under GDPR, see our Privacy Policy.