When you are shopping at vaillantstudio.com you accept our Terms & Conditions when completing your order. We therefore advise you to thoroughly read through all of the below mentioned terms and conditions before you start shopping at vaillantstudio.com

CHECKOUT

​Payment methods currently accepted include most major credit cards (Visa, Mastercard, Amex, Apple Pay, CB), Paypal, and Klarna.

To pay for your order using an alternate method, please email us at sales@vaillantstudio.com and we will do our best to accommodate.

DEFECTS

In no event will VAILLANT be liable for damages of any kind arising out of or in connection with any products purchased on this site or their use or misuse. Any products sold to you are on an "as is" basis, without conditions or warranties of any kind.

SUSTAINABILITY

VAILLANT is transitioning towards more sustainable modes of production. 

We privilege the use of yarns and fabrics coming from responsible suppliers and manage carefully our production in collaboration with trusted manufacturers that pay fair wages and ensure ethical workplace standards, primarily in France, Poland, and Turkey.

We frequently use fabrics made of recycled polyester (such as our faux fur), FSC certified viscose, and organic cotton denim. We use dead stock fabrics when possible, to utilize existing materials and reduce textile waste. Relegating the use of animal leather for carefully crafted garments and accessories that most benefit from the unique qualities and durability of this material, ensuring that the pieces can be worn and enjoyed for many years. All our products are labelled with recycled polyester tags.

The individual items in your order will be packaged in recycled plastic sachets and placed in a plastic package or cardboard box. Please remove all plastic tape and stickers on the package once you receive your order. The remaining shipping package/box, plastic garment sachets, and paper shipping/customs documents can be recycled.

CARE

It is always preferable to dry clean your garment, despite the hassle. If possible, by an ecologically responsible dry cleaner company.  If indicated on the care label, certain garments can be carefully handwashed and lain flat to air dry. Machine washing is discouraged because the tumbling process will damage the fibres and stitching of even the most durable garments over time. If you choose to machine wash a garment, please use the most gentle cycle, cold water, and avoid harsh cleaning agents such as bleach. Please never machine dry a garment, the heat will cause the structure of the fabric to contract and the garment will likely shrink. Lay garment flat to air dry. 

In accordance with applicable intellectual property law, use of the website and its component parts is authorized for private use only. 

VAILLANT has the right to modify the content of the website at any time and without notice.

You herby undertake not to A) use or allow the use of the website in an improper manner, for unlawful, fraudulent or malicious purposes, and particularly (without limitation): (I) by pirating the website or by introducing any malicious code, including viruses, or harmful data into the website or any operating system; (II) by the use of a "spider" or any other system, methods, or programmes to extract data or information from VAILLANT's website or servers; (III) by sending or storing documents containing harmful code, files, scripts, agents or computer programmes; (IV) by interfering with or causing harm to the integrity of performance of the website and the data contained therein; (V) by trying to obtain unauthorized access to the website or its systems; (VI) by trying to access the accounts or personal information of the site owner in an unauthorized manner.

All content on the website, such as, but not limited to, design, text, graphics, logos, videos, images and icons and their composition, software complications, source code and software are owned by VAILLANT. The content is protected through the France Copyright Act as well as international rules on this matter. VAILLANT holds all copyrights to what is mentioned above.

The content of the website may only be copied for your own private use. Any other use of information and material from the website, such as reproduction, modification, distribution, transmission, copying, display or performance, is strictly prohibited. You may not - except for your own personal use - copy, display, download, distribute, modify, copy, reproduce or reformulate information, texts, documents or other material from the Website or any other part of the Website without explicit consent of VAILLANT.

LEGAL NOTICE

The website available at the address www.vaillantstudio.com ("the site") is published by the company VAILLANT STUDIO S.A.S which operates the commercial name and the brand VAILLANT.

The site is hosted by the company Shopify Inc, a company under Canadian law whose head office is 126 York St. Ottawa, ON KIN 5T5, Canada, telephone number tel: 1-855-221-7587.

VAILLANT STUDIO S.A.S. is a limited liability company with a capital of 485,000 euros, registered under the number 879 731 578 at the RCS of Paris, whose head office is located at 16 Passage Charles Dallery, 75011 Paris, intra-community VAT FR25879731578 - e-mail address: sales@vaillantstudio.com

VAILLANT gathers your personal data when you use the site, interact with VAILLANT or make purchases through the site. 

In addition to information that you actively provide (e.g. when registering for the newsletter or providing your delivery address), information is automatically gathered or generated by VAILLANT’s systems (e.g. determination of your VAILLANT items added to cart).

If you wish us to erase your client profile from the VAILLANT system, kindly send a request to CONTACT@VAILLANTSTUDIO.COM

VAILLANT controls and is responsible for the processing of personal data. We are at all times concerned about protecting your personal information and processing it in a responsible and professional manner. All personal information saved at the site will be handled with the utmost care. Your data will not be shared with anyone outside of VAILLANT. The information that we store will not be sold to any third parties or used for any purposes other than ensuring the best service possible.

PURPOSE OF PERSONAL DATA PROCESSING
When visiting vaillantstudio.com, we automatically collect information about you and your navigation on the site. These include your type of browser, search words, IP-address, network location and information about your device. The purpose of collecting this information is to optimize and improve your experience on our site. Furthermore, to generate useful and fair statistics that can help take care of our interest in giving you the best possible shopping experience.

When purchasing an item on our webshop, we collect the information that you enter, i.e., your name, e-mail, telephone number, payment method, item(s) you purchase and from which IP-address your order has been placed. The purpose is to deliver your purchased items and to administrate your rights to return or give your complaint about your purchase. Furthermore, to contact you regarding relevant information about the item(s) you have purchased. All customers paying by card are subject to validation checks. VAILLANT reserves the right to delay any order if fraud is suspected.

YOUR RIGHTS
As responsible data controllers who aim to create openness upon the processing of your data, we want to inform you about your rights. If you want to make use of your rights, please contact us.

RIGHT TO ACCESS
You have the right to request information about the personal data that we hold on you at all times.

RIGHT TO RECTIFICATION
You have the right to request rectification of your personal data if the information is incorrect.

RIGHT TO ERASURE
You have the right to get any personal data processed by VAILLANT erased at any time before the occurrence of our general erasure, unless a) you have an open order that has not yet been shipped or partially shipped, b) you have an ongoing matter with our customer support, c) you have an unsettled debt with vaillant studio or d) you are suspected or have misused our services in the past.

RIGHT TO RESTRICTION
In some cases you have the right to request that VAILLANT restricts the process of your personal data so that it will only be processed with your consent.

RIGHT TO OBJECTION
In some cases you have the right to object to processing of your personal data that is based on VAILLANT legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

RIGHT TO TRANSMIT INFORMATION (DATA PORTABILITY)
In some cases you have the right to get a copy of your data transferred to you or another party in a standard, machine-readable format. This only includes the personal data you have submitted to us.

RIGHT TO WITHDRAW CONSENT
You have the right to withdraw your consent to the processing of your personal data at any time.

SIGNING UP TO OUR NEWSLETTER
When signing up to our newsletter you automatically give Vaillant Studio your consent to collect and process your personal data with the purpose of sending you our newsletter. No other parties outside of VAILLANT will have access to this data. It is at any given moment your liberty to withdraw your consent to the processing of your personal data by contacting us on: CONTACT@VAILLANTSTUDIO.COM. We make you aware that withdrawing consent regarding our newsletter is separate from other data stored by us to ensure utmost customer service. All of the above is based on The European Union’s privacy law, General Data Protection Regulation (GDPR), article 7, act 3 & 4.

CONTACT
To make use of any of the rights above , or if you have any questions, remarks or concerns regarding our privacy policy, please contact us on: CONTACT@VAILLANTSTUDIO.COM.

SECURITY
Only employees with a need for accessing your personal information to perform their work will be able to access the information. To prevent personal information from being illegally destroyed, lost or amended, or to get into the hands of irrelevants, we have completed required technical and organisational safety measures.

USE OF COOKIES
Cookies are in most cases necessary in order to deliver a given service on the website and make it work optimally. VAILLANT uses cookies in order to improve your experience and optimize the quality of our site. We use them to identify how our site is being used and thus improve your visit. The cookie identifies your computer when you enter our site and allows the site to remember your settings and navigations. Cookies are also used for statistical purposes in order to ensure a continuously pleasant shopping experience. We do not use cookies to save or collect personal information — only to collect data about your behaviour on our site.

If you have any further questions regarding our cookie policy, please do not hesitate to contact us at: CONTACT@VAILLANTSTUDIO.COM.

All items ship from our warehouse in France. Please allow 2-3 business days for processing of your order.

All orders are shipped with DHL or Colissimo, depending on the destination. A link to track your order will be sent to you upon shipment dispatch. 

Shipment transit times vary per country and shipping method. 

Europe: 1-3 business days

North America: 3-5 business days

Asia & Oceania: 3-7 business days

VAILLANT is not responsible for any delays occurring in transit once your order is dispatched to the delivery carrier.

Applicable taxes on your order will be calculated at checkout. VAILLANT is not responsible for international costs or customs duties for importing to your country of residence from France.

For international customers, including the United Kingdom, VAT is removed for the order total upon payment. Import duties are to the discretion of the receiving country and to the responsibility of the importer.

VAILLANT accepts returns within 14 calendar days of delivery date of full priced items. All items must be returned unused and in selleable condition, with all original tags and packaging intact. Shoe outsoles are extremely fragile, they must be unmarked and in their original condition. To avoid damage, we recommend trying on shoes on a clean, carpeted surface. 

All orders delivered within Europe will arrive with a pre-paid return shipping label inside the package that can be used should you wish to return your order in full or partially. Orders delivered outside of Europe must be shipped back at the cost of the client, and the return process must be initiated by emailing CONTACT@VAILLANTSTUDIO.COM. We will reply to confirm your request within 2-3 business days, along with return shipment instructions.

Please complete returns in a timely manner. Your order refund will be processed once item is returned to us and reviewed. 

Please note shipping fees are nonrefundable. Pre-order, swimwear, underwear and sale items are not eligible for returns.

For any questions regarding the website, order, brand, job availabilities, please contact : CONTACT@VAILLANTSTUDIO.COM